Zalando to launch personal stylist service

EXCLUSIVE_ Online retailer giant Zalando is set to take its offering
and customer service to the next level. Within the next six months the
German etailer aims to launch its own in-house personal stylist
service, à la Outfittery, for both men and women alike.

A spokesman revealed to FashionUnited that Zalando has its sights set
on offering a customized shopping experience to men and women with the
use of personal stylists. Internally the project has been dubbed
‘Curated Shopping’, but the final name of the new service has yet to
be decided on.

Zalando takes on Outfittery by offering personal styling service

The concept itself is not entirely new; personal stylists have been
floating around for a long time on UK’s high streets and department
stores and recently there has been a number of online stores with
showrooms popping up offering similar services for exclusively for
men, including Outfittery, the Cloakroom and Modomoto.

However Zalando, whose female clientèle make up the majority of its
customer base, aims to even out the playing field by offering them
the opportunity to be dressed by a personal stylist. “This will be an
interesting service for the large part for our 14 million customers in
Europe,” noted the company spokesman. Whether Zalando’s customer base
trust the online retailer as reliable provider for personal styling
advice remains to be seen, but the company is keen to turn this
service into a reality.

“We will first start the new project in Germany and see how it goes
before expanding it step by step,” added the spokesman. This expansion
scheme has undoubtedly been perfected by the online retailer over the
years, whose online presence has spread throughout Europe. The
Berlin-based company is currently working with stylists to optimize a
new website, which will be launched specifically to promote this new
service. The new site will be linked to Zalando’s main site, much like
Zalando Lounge but will only be available within Germany.

“Our great advantage is that we have access to our entire range. We
are not under pressure either to make a sale either. This new service
is part of our strategy for 2015 to improve our current customer
service. However our personal stylist service will solely be available
online, unlike other personal stylist platforms such as Outfittery,
which has a number of showrooms where customers can see the clothes in
person.”

“At Zalando we aim to run the entire operation online. Our customers
will first take an online style test which will define their personal
taste and only then will they be matched to the appropriate stylist
who will help define their look.”

The exact launch date of the site has yet to be revealed, but the
service is expected to be up and running by the summer of 2015.

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